🧰 TROUBLESHOOTING
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My Game keeps Freezing/Crashing
There are several things that will influence the game's performance. To ensure the app runs smoothly please:Update the game to latest versio...
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Game specifications
In order to fully enjoy our game, it requires at least the following specs:Android: OS 5.0 or better/ 0.5 GB of RAM or higheriOS: iOS 11.0 o...
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I Lost Something in the Game, What Should I Do?
If you've lost something important in the game, follow these steps:Contact us with all the details: item name, quantity, and the date and ti...
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How do I check for game updates?
App performance can become slow and unreliable if it is not up to date. Our updates are released to address known issues and introduce new f...
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My game lags☹️
Hey there, gamer! To tackle lag issues:Check your device for available storage.Close background apps.Ensure a stable internet connection.Ens...
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I'm stuck at one level, what should I do?
We understand, some levels can be real tough cookies. Keep at it, and you'll conquer them🏆🎉! If you suspect a technical issue, reach ...
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Unable to type my message
Please be aware that our messages are limited to 80 characters. Keep them brief to fit within this limit! 📏If you encounter a technical iss...
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The emojis I sent aren't appearing
Hey there! 😊 Just a quick heads-up: our game currently doesn't fully support emojis, so they might not display perfectly. But don't worry, ...
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Receiving a 'No Internet' notification?
Here are some handy fixes to try:📶 Check your Wi-Fi or mobile data connection.🔄 Restart your device.🔒 Close background apps.📲 Ensure you...
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Why does my music stop when I play Castle Crush?
We apologize for any inconvenience you've experienced. Castle Crush temporarily pauses music from other apps while you're in the game, but y...
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Can't update the game
When a new version is released, updates may not simultaneously appear on Google Play and the App Store. ⏳ The timing of updates can vary, de...
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How to Capture a Screenshot of the Issue
Android: https://support.google.com/android/answer/9075928iOS: https://support.apple.com/102616